Client Case Study
When Another Agency Said the Case Was Too Difficult
At Minute Women, our Memory Care Professionals go beyond providing basic care. They build genuine relationships that support each client’s dignity, comfort and quality of life.
Background
Linda lived alone in her longtime Wellesley home and was experiencing dementia-related challenges, including confusion, hallucinations, falls and sundowning.
Her family wanted her to remain at home, but a previous agency had left the case after saying her needs were “too difficult.” Frequent caregiver turnover had failed to keep Linda calm, engaged and comfortable.
Challenge
Linda needed more than personal care and supervision. Her anxiety often increased later in the day, and she sometimes believed she needed to leave or contact family members immediately.
Her family feared that a nursing facility might be the only option. They needed consistent caregivers who understood how to reduce Linda’s anxiety through engagement, reassurance and redirection.
Solution
Minute Women initially provided 16 hours of care per day. Our Memory Care Professionals walked with Linda, prepared meals alongside her, watched birds from the back deck and connected with her through conversations about family, the Red Sox and the Celtics.
They created a familiar evening routine that included dinner with family, preparing for bed and watching the game. As Linda became more settled, care was reduced from 16 to 12 hours per day.
Outcome
Linda remained in her Wellesley home for two years, continuing to enjoy familiar routines, time outdoors, cooking and her favorite Boston teams.
Her family experienced less stress and could spend time with Linda as family rather than managing every part of her care. When Linda entered hospice, care increased to 24 hours a day, allowing her to remain at home through the end of her life.